Thank you for choosing Webyug Infonet LLP for your IT server needs. We are committed to providing high-quality services and support. Please take a moment to read and understand our Refund and Cancellation Policy, which outlines the procedures and conditions for requesting refunds and initiating cancellations for our services.
1. Refund Policy
At Webyug Infonet LLP, we strive to offer you the best IT server solutions. However, we understand that circumstances may arise where you may need to request a refund. Our refund policy is as follows:
1.1. Non-Refundable Items
The following items are non-refundable:
Domain registration or transfer fees.
Any fees related to additional services, such as SSL certificates.
Partial Usage of our services.
1.2. Refund Eligibility
To be eligible for a refund, you must:
Request the refund in writing by sending an email to [email protected] within 30 days of your initial purchase.
Not be in violation of our Terms of Service and Acceptable Use Policy.
Ensure that your account is in good financial standing and there are no outstanding payments or overdue invoices.
1.3. Refund Process
Once your refund request is received and approved, we will process the refund within 15 business days. The refund will be issued to the original payment method used for the purchase if possible.
2. Cancellation Policy
2.1. Cancellation Procedure
You may cancel your services at any time by submitting a cancellation request via our client area or by sending an email to [insert email address]. When requesting cancellation, please provide your account details and the specific services you wish to cancel.
2.2. Prepaid Services
For prepaid services, including monthly, annual, or multi-year subscriptions, the cancellation will take effect at the end of the current billing period. No refunds will be issued for the remaining unused portion of the billing period.
2.3. Termination by Webyug Infonet LLP
Webyug Infonet LLP reserves the right to terminate or suspend services at our discretion if a customer violates our Terms of Service or Acceptable Use Policy. In such cases, no refunds will be issued.
2.4. Data Backup and Retrieval
It is the customer's responsibility to backup and retrieve their data before canceling services with Webyug Infonet LLP. We are not responsible for data loss after cancellation.
3. Contact Information
If you have any questions or concerns about our Refund and Cancellation Policy, please contact us at:
Email: [email protected]
Webyug Infonet LLP reserves the right to amend this policy at any time. Please check our website for the most up-to-date version.
By using our services, you agree to comply with and be bound by this Refund and Cancellation Policy.